Privacy Policy

Riyo Property Management ("Riyo", "we", "us") operates theriyoproperty.management website and the Riyo landlord platform (app.riyoproperty.management). This policy explains what personal information we collect, why, and what rights you have over it — whether you're a landlord using Riyo to manage properties, a tenant of a landlord who uses Riyo, or simply browsing listings on this site.

1. Information we collect

Account information. When a landlord registers, we collect their name, email address, phone number, and password. Tenants added to a lease provide similar contact details.

Identity and screening information. To support tenant screening and credit-history checks, landlords may submit tenant identity documents (such as a National ID, passport, driver's license, voter's ID, or tax ID number). This is only collected and used with the tenant's explicit consent, which can be withdrawn at any time.

Property and listing data. Property addresses, unit details, rent amounts, and photographs uploaded by landlords. Listings that a landlord chooses to publish and that we approve appear publicly on this site.

Payment information. Rent payments are processed by our payment partner, Relworx. We store the resulting transaction records (amount, date, status, reference) but we do not collect or store mobile money PINs, card numbers, or banking credentials — those are handled directly by Relworx and, for card payments, its underlying payment processor.

Inquiries. If you submit a contact form or inquire about a listing, we collect your name, email, phone number (if provided), and message.

Usage data. Standard technical data such as IP address, browser type, and pages visited, collected automatically to keep the site secure and working correctly.

2. How we use this information

• To operate the Riyo platform — creating accounts, managing leases, and tracking payments.
• To process rent payments and payouts through Relworx.
• To send transactional emails and SMS — payment confirmations, rent reminders, lease documents, and maintenance updates.
• To perform tenant screening and credit-history checks, only where a tenant has given consent.
• To publish and display approved property listings on this website.
• To respond to inquiries and contact-form submissions.
• To detect fraud, secure accounts, and comply with legal obligations.

3. Who we share it with

We don't sell personal information. We share it only with the service providers that help us run Riyo, and only as needed for them to provide that service:

• Relworx — processes mobile money and card payments, and disburses landlord payouts.
• Amazon Web Services (AWS) — stores uploaded property and unit photographs.
• Resend — delivers transactional emails (receipts, reminders, lease documents).
• Africa's Talking — delivers SMS notifications where a landlord or tenant has opted for SMS.
• Google Maps — renders the interactive map on listing pages; loading it may set cookies governed by Google's own privacy policy.

Within the platform, a landlord can see the information of their own tenants, and vice versa, as needed to manage the tenancy. We may also disclose information if required by law.

4. Cookies

This website uses only the cookies necessary to keep it working — for example, session cookies on the landlord platform that keep you signed in. We do not run advertising or analytics trackers on this site. Third-party embeds (like Google Maps) may set their own cookies when loaded.

5. Data retention

We retain account and lease information for as long as an account is active, and for a reasonable period afterward to meet legal, accounting, and dispute-resolution needs. Tenant identity documents submitted for screening are retained only as long as needed for that purpose or until consent is withdrawn.

6. Your rights

Subject to applicable law, including Uganda's Data Protection and Privacy Act, 2019, you may:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to our legal and operational obligations.
• Withdraw consent for tenant screening at any time.
• Object to certain uses of your information.

To exercise any of these rights, contact us using the details below.

7. Security

We use industry-standard measures — including encrypted connections, access controls, and hashed passwords — to protect the information we hold. No system is completely secure, and we encourage users to use a strong, unique password on their account.

8. Children

Riyo is intended for landlords and tenants entering into rental agreements and is not directed at children. We do not knowingly collect personal information from anyone under 18.

9. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

10. Contact us

Questions about this policy or your personal information? Reach us athello@riyoproperty.management.